1. How do I order?
Once you’ve decided on the board type and engraving designs, message us your order and we will send you an invoice for payment. Once payment has been made, we will send you a proof of the design for your approval.
Please note: Once designs have been approved, Rustic Creations by Anj®️ will queue boards/items for engraving. Please make sure your designs are correct.
2. Can I change the design or add to it?
In every order, the design that is purchased is the default. This includes format, layout, and font selection.
If a major change or custom design is requested, there may be an additional charge. Should you require your own unique design, a design fee applies.
Note that we can also engrave your own design/logo. Please email a high resolution file to email@example.com
3. How long does it take to engrave the ordered items?
Orders are typically processed within 3-5 days from order.
This can change during extremely busy periods (Fathers/Mothers Day to Christmas) or if an item is in short supply.
4. How much does shipping cost and how long does it take to deliver the ordered items?
For pick up at Parkwood Greens Pasig
Delivery within Metro Manila: Via Grab/Lalamove or preferred courier service. Items can be received within an hour from when the items are picked up. Shipping fee can be included in the payment deposit or customer can opt to pay driver upon delivery.
Delivery outside of Manila: Via LBC [Minimum of 350php]. Delivery outside of Metro Manila can take anywhere from 2 to 3 days (not including Saturdays or Sundays), depending on distance from Pasig City. We are not able to guarantee delivery dates and times.
Delivery outside of the country: Via DHL or FedEx.
Shipping fee to be covered by buyer.
5. Won't cutting on the board ruin the engraving?
All of our boards are designed with the idea that cutting can be done on the blank side, leaving the engraved side always beautiful to display in your kitchen. But flip it over, and it's ready to use immediately!
6. I have a wedding this weekend, can I get it in time?
We require at least 2 days notice in order to process your urgent order. Please contact us, and we will confirm if we can assist.
7. How do I best care for the wood?
We encourage you to read over the care instructions given with your cutting board.
8. I received the item and I spelled the last name wrong (or I got the date wrong), can I get a new one?
Mistakes happen, we know, but due to costs involved, a new one free of charge isn’t possible, we apologize.
9. I don’t like how it turned out, can I get a refund or a replacement?
Personalized items are not returnable or refundable. Unless there is an error on our part (spelling, incorrect information) or the item is structurally deficient, we will not be able to refund or replace an order.
10. I don’t like the wood color or the variation of color in the wood, (or I don’t like the color of the engraving) can this be replaced?
In keeping with our policy, we cannot replace an item unless we have made an error or the board is structurally flawed. Board color or engraving color will not be in either of those categories.
Each piece is totally different from the next.
Engravings are burned into the wood, not printed or stained. Each piece may differ in the burning process. Each piece of wood burns differently at different rates of heat.
11. What are your pricing and payment policies?
All prices are subject to change without notice.
Rustic Creations by Anj®️ is not obligated to honor any price comparison to a prior order, or to quotes older than two months.
Payment must to be received 'in full' before starting any order.